Phone-N-Check -
Telephone Service Standards Monitoring
Using a
minimum sample size of 15 calls, experienced telephone contact staff
are used to "mystery shop" your organisation and monitor service
standards, product knowledge and sales skills. Very useful when
introducing new products, to complement staff training and for
ongoing service monitoring. A very popular service amongst staff as
it provides them with timely useable and honest
feedback.
Base price -
$650
See also e-Check
(Internet Customer Communication Monitoring)