e-Check
Internet Customer Communication
Monitoring
Internet Customer Communication
Monitoring
Providing your staff with regular,
relevant and timely feedback is one of the most effective means of
positively influencing their performance.
Larkin & Kaye
has been providing clients with reliable and cost effective service
feedback using 'Phone-N-Check'
telephone mystery shopping and walk in mystery
shoppers.
Increasing use of Internet and electronic
communication has created demand for a new service specifically
designed to monitor and provide service standards feedback for email
communication.
e-Check
enables you to quickly gain feedback to as the effectiveness and
consistency of your Internet communication with customers, suppliers
and other clients.
Product
Benefits
e-Check monitors specific
service standards already set by your
organisation
e-Check assists you to
prepare an internet service standards policy
e-Check complements staff
training strategies
e-Check is very useful to
prepare for a product launch or campaign to ensure enquiry
response and management is effective
e-Check complements the
popular 'Phone-N-Check' (telephone mystery shopping) product
we also provide
Product
Features
emails are sent to your
company using your web site or using your email
address
a minimum sample is 10
emails
analysis is undertaken
using standard criteria as well as client specific criteria,
eg. subject matter
minimum analysis includes:
timing of responses, information match, presentation of
information (clarity, detail, user friendly, tone), handling
non-electronic information requests, follow up
contact
the e-Check contacts are
undertaken typically over a 10 day- 24 hour day period, with
the client able to determine the spread
Cost
the first 10 contacts are
$295, including GST
additional e-Check
contacts are undertaken in lots of 5 for $65 including
GST
